Returns on items are allowed within 15 days unless specified otherwise, meaning the item has to have a ship back date (return) before or on 15 days after received.  Buyer pays for return shipping.  The Item must be unused, used items will not be given a refund and if the customer wants the return back, they will pay for shipping the returned item back to them.  A refund will be given once the item is received back to Pet Video Verify and is inspected to make sure there is no damage and is unused.  For items sold outside the United States there will be a 5% restocking fee imposed on all returned items.

Return address is:

Pet Video Verify Supplies

1113 Peachtree Rd.

Wilson, NC 27613